We want every ANYMA order to arrive in proper condition. If something is wrong with your order, please tell us — we will help resolve it.

Returns and exchanges are possible if
  • you received a product that does not match your order
  • the product was damaged during delivery
  • you found a manufacturing defect or another product fault
What to do first

If you notice damage to the packaging or product upon receipt, please document it with photo/video immediately and contact us.

If the issue could not be spotted on receipt, write to us:

Include your order details, a short description, and photos or video of the product.

Important

For a faster review, please do not use the product and keep the original packaging until the issue is resolved.

How we resolve it

After we receive your request, our manager will contact you and offer the best option: exchange, refund, or another solution according to the circumstances and Ukrainian law.

We always aim to resolve such situations quickly, fairly, and with care.